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Carson Pirie Scott Return Policy
Ease of Return Process
Policy Applies To
Items purchased in-store must be returned to one of our stores. These purchases cannot be returned to the address listed below. We reserve the right to decline any return for any reason. - With a receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. In the event our POS system does not recognize the receipt barcode on a receipt, the customer is required to present approved valid ID to complete the return. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns. - With a gift receipt: Returned items are refunded at the original purchase price, plus applicable sales tax, in the form of a merchandise credit or a credit to your Carson's Stores credit card. Cash or bank card credits are not permitted for returns with a gift receipt. - Without a receipt: Returns without a receipt will be credited to your Carson's Stores credit card or issued as a merchandise credit. If you are issued a merchandise credit, it can only be used to purchase merchandise. It cannot be used as payment on your Carson's Stores credit card. A merchandise credit cannot be replaced if it is lost or stolen. A credit to a bank card will not be issued without a receipt. - We will accept non-receipted returns or exchanges if all of the following conditions are met: -- Valid photo ID is presented. The information will be stored in our companywide database of customer return activity that the company uses to authorize returns. -- You have not been denied a return in the past 60 days or if this is your first return in the past 60 days. -- The merchandise being returned is in salable condition, unworn, unwashed and unaltered. -- The refunded price will be the lowest offered selling price that the merchandise has ever been offered at. We reserve the right to decline a return without a receipt. EXCEPTIONS: 60-Day, No-Hassle Furniture And Rug Policy Within 60 days after delivery, if you are not satisfied with your in-stock furniture or area rug purchase, we will be happy to do a one-time exchange of your merchandise, or pick up the merchandise for credit, less any delivery and warranty fees. After 60 days, all merchandise will be serviced or replaced according to the manufacturer's warranty. Furniture Clearance Center purchases are always sold "as is, final sale." 120-Day Mattress Comfort Guarantee Mattress industry experts recommend at least 30 nights of sleep on a new mattress to adjust to the feel. Please allow your body to adjust to your new sleep set. If, after 30 days of sleeping on your new mattress and foundation, you are not able to adjust to the proper support, you have up until the 120th day from your original delivery date to make a one-time reselection. The delivery of your reselection must be scheduled within 14 days. You may choose a new mattress of equal or greater value or we will pick-up the mattress and foundation(s) for credit (minus fees). The customer is responsible for paying any difference in price. Mattress and foundation(s) must be undamaged, unsoiled and free of stains. A redelivery fee or pick-up fee will be charged and a 15% preference fee will be deducted from your original returned mattress purchase. This does not apply to mattress and foundations that have been replaced under the manufacturer’s warranty.
Original Receipt Required?
Return Policy without Receipt
Store credit after validation
Official Return Policy
Carson Pirie Scott Return Policy
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